Services

I. INTRODUCTION.
- Services include mainly: - educational services; - medical services and; - consulting services (the vast group in the sector);
- High value of realized benefit/profit. Based on relatively small scale of material investment )infrastructure) and big innovation element;
- Big number of ideas/projects developed in a geometric progression. Element of ignorance of project in same sphere before. Some of them develop projects before. Depends of perception of the model in society and need of revolution or respectively evolution;
- Strong national and state regulations of some subsectors;
- Trend of interdisciplinary approach to the problem solved in service sector by project;
- No strong determined markers for efficiency. Definition of benchmarks in the project;
- Increasing of demand of services, especially online during Covid-19 era;
- Services are promoted and supported by the State and other institutional shareholders;
- PPPP is an independent, objective platform which is going through all segments of service development.

II. PROJECT (P.).
1. Projecting method. Specifics in service sphere: - shorter way from idea to the project as a time and needed documents; - easier testing of social effect of the project (pre executing phase); - need of historical dissection of the project’s idea and finding the evolutionary elements.
2. Idea – Project. Observation of the actual gaps in social services and install needed services. Combination of some smaller projects in more efficient one, divide the vast, inefficient projects in more smaller but workable segments.
3. Specifics of the P. No need for previous experience in the sphere of project’s service. Need a good team of experts for preliminary estimation and through the execution. Might be different teams in different stage of project’s realization.
4. P. Structure and Characteristics.
All phases of project’s realization are shorter and use smaller resources. This specific gives the opportunity to test the real drivers and pre projecting modules.

III. PREPARATION PHASE. PROJECT RESOURCES.
3 key elements of the project without them it cannot be done in Services!
- Difference of Levels (DoL). Many similar projects in the same topic. PM needs to define as soon as possible place and time of realization. Explore the missing or weak points of competition. Key role is the public perception of the P. (custom oriented models), because services are targeting human well been.
Specifics in Services: -testing models (demo versions) and perception of idea in public; - testing method by using existing similar platforms (competition) – “translation” of similar models made somewhere else.
- Resources. Coming before, during the starting and finishing the P.
+ Finances. Specifics: - no real measurement of the incomes in the project and financial plan to collect all possible sources of income and target group specifics; - Limited financial history and abilities; - Cannot go to IPO and access to stock exchange; depends of the financial history of similar projects (success or failure).
How to achieve : - Looking for grants from the State or International Institutions (because of the social importance of the Service Projects); - Use the financial templates (successful) of previous projects in similar sphere; - most used is direct approach to financial institutions with a recommendation of the company with respect in this sphere of services; - family funds are also suitable because of low scale of investment, nevertheless of the relevant risk of service projects; - Philanthropies – foundations or heritage funds of rich donors (because of the social content of service projects).
Create own cultural and social content financial institutions. PM most probable to try to attract bank or insurance company or other financial institution to back up our nonprofit organization.
+ Legal.
Structure of the company – independent structure in the sector of consultancy (all needed registrations and licenses); - frequent change of the brand and company name, agile to the sector demands; – financing, network and others from mother company (or NGO mentioned above).
Normative frames. - What are supportive measures from the Government and local bodies for services and public awareness; - experience from previous projects in same sector from the country, region and world; - looking for the most suitable legal framework in the world to realize your project in service area.
+ Infrastructure.
Pay attention to the social infrastructure (existed one) in the area (need to be upgraded and the cost of this). From time to time, the aim of Service Project is to improve the network or existing social infrastructure in the benefit of the society (group of people).
Physical infrastructure is also important, depends of the purpose of the P.
+ Social.

Human resources. Specifics: - Attract specialists and experts in many different fields (ability of PM to connect right people in the team). Proper explanation to the team the goal of the project and its phases; - Big staff turnover – coming and going personnel – here is the ability of PM to detain them in a short period of time without losing tempo and project resources.
To preserve this human factor PM has to create conditions suitable for the team to stay and develop themselves (using the P. for this). Emphasis of the social content of the P. and developing both material and non-material values.

People’s psychology. Specifics: - accent on the humanitarian effect of service business to feed the gap in socialization and well been of the mankind (mankind developers); - accent on the uniqueness of the P. and the personnel that execute it.

IV. EXECUTIVE PHASE.
- Dynamic (D.) and Static (S.)
+ D. Explanations (mainly means = people). Phases of the working with D. (supporters). On D. we can influence.
Specifics for Services: Look for the Supporter/Supporters which are guru in here sphere (same with the sphere of project’s realization); - eventually state or corporative guys , which control the sector by licenses or market share; - rising star in society (different sectors such politics, art, business), which are looking for a vehicle to get more promotion for themselves.
By definition, PM in Service area has to be innovative, not a concserbavtive guy, to be very flexible with ability to explain the demand of the project as a suoer needed to the society, missing point with a great value When idea is not coming from him, to recognize as his and to explain ardent in this way to the public. No need to be expert, but explainer, communicator.
+ S. The part that we cannot influence as PM. But have to learn thoroughly and to follow up the changes in our service sector.
Specifics for Service: - PM personally has to follow up the changes in legislation and make analyses (not to outsourcing to somebody else); - study the cases of competition and how they solve critical moments and by what means; - expectations and prognosis in agricultural sector; - trace up the critical infrastructure, regarding to the project.

V. DISSEMINATION PHASE.
It is very important to Service P. to realize the P. entirely and with good social effect (recognized by the public). It will be perfect at the end to attract more customers or clients than it was initial input of the P. this gives the legacy of the P. and to be given as a good social responsible example.
- Good for State and for social groups. Use for other P.
- More social connectivity and preserve of the resources (ecological and life content concerns)
- Our P. is listed in the successful executed P. in the state.
PPPP for Service is applicable to next groups or individuals by making different type of seminars/presentations/road shows etc.:
- Consulting companies groups;
- Public companies and institutions, service oriented;
- State bodies regulating the service sector;
- New established businesses associations and informal groups;
- Individual companies in medical, educational, consulting sector;
- Staff of big holdings in service sphere.
PPPP for Service is a complex method of developing with a proven effect. The success depends of the ability of PM to explain the momentum need of the service, that P. promotes and to gather right staff to realize the P. Following the steps given in PPPP we will get the goal of our Service Project in all phases and bring it till the end with maximum efficiency!